Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at annalouboutique@gmail.com. Please note that returns must be sent to: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us about returns at annalouboutique@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect so we can assess and resolve the issue.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (food, flowers or plants), custom products (special orders or personalised items) and personal care goods (beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us with questions or concerns about a specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges
The fastest way to get what you want is to return your item and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is shipped into the European Union, you may cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition as received, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact annalouboutique@gmail.com.